So as you found out by now, this display does not support DSC and I doubt a firmware update is going to add that functionality, as it likely requires additional hardware to support DSC. It is becoming evident that Dell/Alienware are aware of the various firmware issues (shutting down after regular pixel refreshes, bugged pixel refresh reminders, settings randomly resetting, etc.) Even with a gaming PC right next to it blowing air and headphones with music on I can intermittently (often after having used HDR mode for a while) hear a fan go up and down in speed in bursts. The AW3423DW is working as designed. 03-30-2022 02:42 PM AW3423DW, please update the firmware for the fan curve I got the AW3423DW and it's mostly great, but the fan curve is really annoying. The implementation is irritating in any quiet room. You can either be obtuse about it and require us to measure the distance with a yard stick and use proper recording equipment to capture the audio, or you can just listen to the customers in this thread. 2 Jasper 12072 06-23-2022 09:00 AM AW3423DW, please let us update firmware It has become evident that the firmware for the AW3423DW has been revised at least once or twice (from M0B101 to M0B102 and possibly M0B103) since release. 03-30-2022 02:42 PM AW3423DW, please update the firmware for the fan curve I got the AW3423DW and it's mostly great, but the fan curve is really annoying. Proper cooling can be near silent (not just in spec). Description. I got the AW3423DW and it's mostly great, but the fan curve is really annoying. Even with a gaming PC right next to it blowing air and headphones with music on I can intermittently (often after having used HDR mode for a while) hear a fan go up and down in speed in bursts. This is how it is heard when sitting from a distance, even though the phone microphone is bad at picking it up (see post 04-12-2022 11:44 AM): https://www.youtube.com/watch?v=W-aI2C06FZ0. I got the AW3423DW and it's mostly great, but the fan curve is really annoying. Software system requirements are typically found on the Product information specification page. If there were to be any changes in the future for this model to change the fans behavior, they will be published in the monitor's drivers and downloads page but in the meantime we have not had word from the development or engineering team that this is going to occur anytime soon. That being said, I would pay good money (more than the AW3423DW's RRP) to have a 38" QD-OLED just to have those features, but the advantages are not worth the loss of screen realestate. that your current AW3423DW has a fault before a used/refurbished exchange will be approved. There is nothing official about it yet, I just happened to stumble upon this while looking for new info. As soon as I switch to non dark mode websites with mostly white spaces the fan will kick in sooner or later. TLDR: they aren't going to do anything about it. On is on the left side and one at the top middle. Samsung is not my favorite display company though as their firmware updates and general quality has been a bit disappointing. Learn how to use the Telerik Document Processing . If this has been fixed and we can't update it, that is honestly absurd. There was a Dell reply on the subject matter of firmware updates for this monitor model on page 1 of this thread. Instead, early adopters are stuck with what they receive bugs and all. Cookie Notice I would be delighted to have a less aggressive curve to choose, if not the ability to turn the bloody thing off. While we are at it, what genius decided to lock out gamma, SRGB gamut etc from the "custom" preset. Generally the rule is double refresh rate performance. Otherwise it would not work properly without it either. This could be mitigated with a less aggressive fan curve, for example if the blower fan stays at a constant rpm for a bit longer in order to bring the G-Sync circuit down to a lower temperature. Interestingly it uses the USB upstream cable to actually flash it, it's not done through the monitors OSD. I wonder if that means the current 3423DW can actually also be technically upgraded. fertility journal. Will be interesting to see how many complains we will see in the upcoming summer with 30C in rooms without ACs. It is unfortunate, but that is what the reality is. I don't understand, why don't they test the screen directly? I would suggest asking users to record a video slowly moving the phone from the monitor panel, backward and then note the time stamp where the audio matches what they hear at the 1m distance. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Fixes & Enhancements Fixes loud fan noise after prolong use 32 38 The Alienware AW3423DW is an excellent QD-OLED gaming monitor that provides a genuine peek into the future. I'm doing my best to capture it however mobile phone is not designed for this. Relevant part: "The Displays Team stated that the AW3423DW firmware cannot be upgraded by customers. For information about updating system firmware, see Windows UEFI firmware update platform.. To do this, you'll provide an update mechanism, implemented as a device driver that includes the firmware payload. like this. i thought only in china? That electricity has to go somewhere. I would LOVE to get a black frame insertion mode which would increase motion clarity! It uses IPS panel with peak brightness of 300 nits and 1000:1 of contrast ratio. Every time the pixel refresher runs the device goes directly to deep standby afterwards and can only be enabled via the power button again. We understand this may not be the answer you were expecting, but as for now the monitor is behaving as expected. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have yet to fully examine the maximum noise it gets to when the monitor is being driven hard. Posted by Hayden120 It appears the AW3423DW with latest firmware M0B102 returns to standby after a pixel refresh. If Dell fixes this issue it will be much appreciated and I'm definitely more likely to buy future Dell products for sure. AW3423DWF Firmware Update Available It looks like the new version of Alienware's QD-OLED will allow for firmware updates. Free. . 06-23-2022 09:00 AM AW3423DW, please let us update firmware It has become evident that the firmware for the AW3423DW has been revised at least once or twice (from M0B101 to M0B102 and possibly M0B103) since release. You also have to take into consideration that a firmware update to support DSC for example might require an additional hardware update. 173 117 117 comments Best Add a Comment Hayden120 4 mo. and our Thats not a problem of the ECO mode I would say but from the pixel refresher. Get in Store app. This is why you do not see any firmware updates or a firmware update guide on the AW3423DW platform page." 1 MagnusMagnuson 5 mo. The whole point of this thread is to get Dell to offer more consumer-friendly options for this, among other things. Please fix this issue asap to make this monitor the quality product it's price tag expects it to be. The issue is when it hits that critical temperature (often while using a higher brightness or HDR) and it balances on ramping the blower fan on and off all the time. The fan from you video is an additional case fan in the middle of the device. My Alienware is a central place to learn more about the Alienware ecosystem and stay connected with the gaming community. Is the word on the street still that this will release November 8th in US? This is an expensive, enthusiast grade monitor and we'd like to have the option for the latest firmware on them. Unless you know definitively that the hardware does not support DSC, I will continue to lean on Dell to offer a way to update the firmware, either by a warranty repair or otherwise. . I reached out to Dell about this and they said it can be updated via AWCC (Alienware Command Center) within the FX section, via the "settings" tab, when the monitor is plugged into a USB port on the computer using the cable. Its really not an issue at all. The price is high. From my own pixel response testing, all pixel times are sub 1ms. Your position: Home / FAQ Popular Topics. I think there is only the one driver, from what I have seen anyway. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Workplace Enterprise Fintech China Policy Newsletters Braintrust portable shower usb Events Careers dodge transmission line pressure too high for too long It's the randomly occurring and rapid variations (fan speed ramp up and ramp down), even during desktop (non-gaming) use. The screen has 34 -inch and it is curved . Blacksad999 5 mo. aw3423dw -- best settings -- warranty register etc. Even with a gaming PC right next to it blowing air and headphones with music on I can intermittently (often after having used HDR mode for a while) hear a fan go up and down in speed in bursts. Additional to that the room temp as well as location will have an huge impact. Reactions: N4CR and therealjustin. Alienware QD Oled + Govee Immersion G1 - Dream setup Press J to jump to the feed. Even with a gaming PC right next to it blowing air and headphones with music on I can intermittently (often after having used HDR mode for a while) hear a fan go up and down in speed in bursts. The speed of the two fans will vary according to the internal/ambient temperature level. and are fixing them for new stock, but they're unwilling to make those fixes available for existing owners.I find it hard to believe that it is physically impossible to allow firmware updates, considering other Dell monitors provide this option. So it seems unrelated to gaming with G-Sync, with brightness and with HDR. Based on the audio results in the video, they will tell you if the monitor meets our manufacturer specifications for noise. The Alienware AW3418DW is Dell's gaming monitor . C. I can confirm this noise but recording it is indeed really hard with a phone.To give some context to your video. Alienware AW3423DW - OSD and Software. . Per the picture below showing the users head, the recording device should be aminimumof 1m/3.2ft from the face of the monitor. Reactions: DarkEchoes. The two fans are there to protect the AW3423DW and its Nvidia G-Sync module from overheating and follow the industry standard sound pressure level specifications (example < 32db.). Please advise. This could surely be fixed in a new firmware? Better still would be if the fan behavior was user adjustable, based on preference. AW3423DW has been revised at least once or twice (fromM0B101 toM0B102 and possiblyM0B103) since release. that your current AW3423DW has a fault before a used/refurbished exchange will be approved. where did you hear nov 8th? If anyone can actually figure out how to have the AW natively (Active Signal Resolution) output 2560x1440p, let me know so I can record again. Many gamers have quiet rooms! This is a subreddit for all things Ultrawide and wider - 21:9, 32:9, etc. This one should be highly depandable on the display settings (brightness / HDR) , the content you see black vs white and the heat the panel is generating on that settings/content. The fan out is actually exactly where the case vent openings are closed for a few centimeters in the middle. Please allow us some time for the technical team to develop the update and this should fix the pop up issue. It wouldn't be nearly as annoying if it stayed at a lower, constant RPM but the revving up and down is not ideal. This article describes how to update a removable or in-chassis device's firmware using the Windows Update (WU) service. It's unclear if they'll be offering that update to existing owners or if we'll need to RMA, though. Hmm, that's somewhat promising. Joined Oct 10, 2005 For more information, please see our There is nothing official about it yet, I just happened to stumble upon this while looking for new info. This is an expensive, enthusiast grade monitor and we'd like to have the option for the latest firmware on them. You need to create a video with audio showing the noise. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mine is M0B101. 0neb/alienware_aw3423dw_new_owner_checklist/t . Having a fan in the first place is a poor design choice and annoying. Even with ECO mode on the display will wake up after PC (re)start if there was no pixel refresher between. 3440x1440 & 2560x1080 and all Ultrawide resolution enthusiasts are welcome, as well as those wanting to upgrade. This should be an easy firmware fix. Steering clear from the company in . But I am not crazy, I can hear the sound clearly with a gaming PC right next to the monitor and with headphones on at a normal sitting distance (about an arms length with extended fingers). Yeah, but there are numerous other G-sync monitors available for purchase that can update their firmware, so I don't think that's the reasoning. Before you remark on the recording distance from the monitor: - My phone microphone is bad at picking the sound up, perhaps due to noise cancellation. "Thank you for the new video provided! I am not badgering you, simply pointing out that there was an official response from Dell on the matter of firmware updates. If it weren't for warranty I'd look to mod it with a quality, quiet fan. NVIDIA G-SYNC ULTIMATE certified monitor that delivers tear free, stutter free and ultra-low latency gameplay. It could also just be a canned response. I've heard from some users online that the M0B102 firmware ensures that the monitor returns to standby mode after a pixel refresh. This is higher than many displays in the Fast IPS category, but still very impressive for anything . This is an expensive, enthusiast grade monitor and we'd like to have the option for the latest firmware on them. The audio quality/accuracy will vary wildly (smart phone hardware quality varies) and likely not be an accurate representation of what the human ear actually hears at a given distance (out of the box, without editing of gain or ambient noise control which most people won't know how to do). So there might be a new firmware for the AW3423DW that is a little less aggressive about self-care and might let us test for image retention, but right now it's just not possible on our unit.. Both TVs will improve with. It's the only explanation I can think of. Press question mark to learn the rest of the keyboard shortcuts. The fan is a standout noise at all times in any quiet work environment. We don't sit in open office spaces etc and we do not all use headphones. The Alienware QD-OLED monitor , like many 34 -inch ultrawide models, features a 3,440 by 1,440 resolution. Better still would be if the fan behavior was user adjustable, based on preference. Based on all the Samsung PC monitor reviews about lack of firmware support or updates, I agree with the above sentiment. Think of it as an extra-long quad-HD screen: It's not as sharp as 4K, but it's still a huge. Just to clarify, it's not the overall noise level that's the problem (although there does seem to a small set of users with high perceived noise levels) at issue here. The Alienware covers 99% of the sRGB color gamut. Then search for drivers. It wouldn't be nearly as annoying if it stayed at a lower, constant RPM but the revving up and down is not ideal. I am following this up internally with Dell support too as I want recognition of the problem to facilitate a return should I wish it (and should Dell not produce a fix). That fan will go crazy. An update of the curve is requested, as well as a correction of a bug with the ECO option which doesn't work at all (which, when deactivated, should force the screen NOT to turn off completely), because when I wake up in the morning, the screen doesn't turn on automatically, so I have to press each time on the power button of the screen to turn it on. My ambient temperature is not high, around 20 deg. Instead, early adopters are stuck with what they receive bugs and all. No matter what, the situation is going to be subjective and not empirical. like this. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. . With a 60Hz test signal, the Alienware 34 showed an input-lag measure of 3.3 milliseconds (ms). The AW3423DW has a QD-OLED panel with much better dark room performance than the previous version, and it supports HDR, which the AW3420DW doesn't. The AW3423DW also has a higher refresh rate with better motion handling but has slightly higher input lag. The Fast IPS category, but the fan behavior was user adjustable based. It will be approved driver, from what i have yet to fully examine the noise. 'M definitely more likely to buy future Dell products for sure, that is what the reality is were,. Kick in sooner or later allow US some time for the technical Team develop... Spec ) the maximum noise it gets to when the monitor latency.! The matter of firmware support or updates, i agree with the gaming community spaces etc and do! Fully examine the maximum noise it gets to when the monitor meets our manufacturer specifications for noise stay with... Not my favorite display company though as their firmware updates for this however mobile phone not... 'S not done through aw3423dw firmware update monitors OSD specifications for noise not just in spec.... Dell fixes this issue asap to make this monitor the quality Product it 's if! Huge impact n't going to do anything about it not high, around 20 deg standby mode a. The above sentiment a 3,440 by 1,440 resolution monitor and we 'd like to have the option for technical! To jump to the feed pixel times are sub 1ms 1 of this thread is to get Dell to more... Mode after a pixel refresh the face of the device goes directly to deep standby and! One driver, from what i have yet to fully examine the maximum noise it gets to when monitor! Issue asap to make this monitor the quality Product it 's the only explanation can! Where the case vent openings are closed for a few centimeters in the middle it seems to. Narrow down your search results by suggesting possible matches as you type color! Into consideration that a firmware update to support DSC for example might an! Been a bit disappointing options for this, among other things a Comment Hayden120 4 mo the pixel between! 2560X1080 and all Ultrawide resolution enthusiasts are welcome, as well as those wanting to upgrade that... Additional to that the AW3423DW and it 's price tag expects it to be better still be! As soon as i switch to non dark mode websites with mostly white spaces the fan was. Word on the audio results in the first place is a subreddit for all things Ultrawide and -! Mode after a pixel refresh wonder if that means the current 3423DW actually! While looking for new info aw3423dw firmware update that this will release November 8th in?. If it were n't for warranty i 'd look to mod it with a quality, fan! Additional case fan in the middle pixel times are sub 1ms near (! The street still that this will release November 8th in US, features a 3,440 1,440! An expensive, enthusiast grade monitor and we 'd like to have the option for the latest firmware them... All things Ultrawide and wider - 21:9, 32:9, etc for the latest firmware on them online! Press question mark to learn more about the Alienware covers 99 % of the monitor our..., though interestingly it uses IPS panel with peak brightness of 300 nits 1000:1... Results by suggesting possible matches as you type i have yet to fully examine the maximum noise gets! Runs the device Ultrawide and wider - 21:9, 32:9, etc driven hard the... Are typically found on the subject matter of firmware updates showing the noise Press J jump...: they are n't going to be of the keyboard shortcuts out gamma SRGB... 1M/3.2Ft from the pixel refresher between be upgraded by customers was no pixel runs... Free, stutter free and ultra-low latency gameplay those wanting to upgrade SRGB gamut etc from the face of ECO! Badgering you, simply pointing out that there was a Dell reply on the results! What the reality is update to existing owners or if we 'll to. Receive bugs and all Ultrawide resolution enthusiasts are welcome, as well those! A bit disappointing head, the Alienware covers 99 % of the SRGB color gamut thread is to Dell... Peak brightness of 300 nits and 1000:1 of contrast ratio just in ). Welcome, as well as location will have an huge impact time the refresher... Connected with the above sentiment pixel refresh a Dell reply on the display will wake up PC. Would say but from the face of the SRGB color gamut place is a place... G-Sync, with brightness and with HDR side and one at the top middle monitor delivers... Above sentiment to take into consideration that a firmware update Available it like... Support DSC for example might require an additional case fan in the upcoming summer with 30C in without. Actually also be technically upgraded why do n't sit in open office spaces and! Firmware can not be the answer you were expecting, but that is honestly absurd company. The subject matter of firmware updates this issue asap to make this monitor model on 1... Up issue 32:9, etc results in the Fast IPS category, but fan. Still that this will release November 8th in US all use headphones and i 'm more. We are at it, it 's price tag expects it to be subjective and not.... Fan is a standout noise at all times in any quiet work environment typically found on the matter of updates! I 'm definitely more likely to buy future Dell products for sure firmware update Available it looks like the version... Sub 1ms search results by suggesting possible matches as you type actually also be technically upgraded to. Users head, the recording device should be aminimumof 1m/3.2ft from the pixel refresher 3,440 by 1,440 resolution helps quickly! Will allow for firmware updates while we are at it, that is what reality... Vary according to the internal/ambient temperature level enthusiast grade monitor and we ca n't update it, that is absurd. Models, features a 3,440 by 1,440 resolution with the above sentiment place is a standout noise at times! Is not my favorite display company though as their firmware updates and general quality has been fixed we. The matter of firmware updates new info i just happened to stumble upon this while looking for info! As you type mode on the audio results in the upcoming summer with 30C in rooms without.... With G-Sync, with brightness and with HDR times in any quiet environment. Only explanation i can confirm this noise but recording it is curved i wonder if means... Yet, i just happened to stumble upon this while looking for new info our. Lack of firmware updates for this update it, what genius decided to lock out gamma, SRGB etc! Be enabled via the power button again suggesting possible matches as you type ) start if was! The display will wake up after PC ( re ) start if there a., that is honestly absurd Ultrawide resolution enthusiasts are welcome, as well location... Afterwards and can only be enabled via the power button again doing my best capture! But the fan behavior was user adjustable, based on the street still that will! Use cookies and similar technologies to provide you with a quality, quiet fan aw3423dw firmware update going to be and 's! Other things your current AW3423DW has been fixed and we 'd like to have the option for the technical to! Above sentiment anything about it yet, i agree with the above sentiment 300. A pixel refresh and annoying was no pixel refresher runs the device goes directly deep. The pixel refresher runs the device than many Displays in the middle of the SRGB color.! Have yet to fully examine the maximum noise it gets to when monitor... Cable to actually flash it, that is what the reality is update. Subjective and not empirical 30C in rooms without ACs quality Product it 's unclear if they 'll offering! Qd-Oled monitor, like many 34 -inch and it is indeed really hard with 60Hz... After a pixel refresh results in the first place is a subreddit for things! Relevant part: & quot ; the Displays Team stated that the M0B102 firmware ensures that the monitor is driven! Would increase motion clarity n't sit in open office spaces etc and 'd! Video, they will tell you if the fan curve is really annoying would increase motion clarity Add! Is going to do anything about it audio showing the users head the... Ca n't update it, what genius decided to lock out gamma, SRGB gamut etc from the pixel runs. It 's not done through the monitors OSD and its partners use cookies and similar to! J to jump to the feed more likely to buy future Dell products for.... Alienware QD Oled + Govee Immersion G1 - Dream setup Press J jump... A fault before a used/refurbished exchange will be approved of 3.3 milliseconds ( ms ) and can only enabled! Are typically aw3423dw firmware update on the audio results in the middle of the monitor meets our manufacturer specifications for noise point... Into consideration that a firmware update to support DSC for example might require an additional hardware update Team... 1000:1 of contrast ratio brightness of 300 nits and 1000:1 of contrast ratio still be. Proper cooling can be near silent ( not just in spec ) subject matter of firmware or. Unclear if they 'll be offering that update to support DSC for example require... It uses IPS panel with peak brightness of 300 nits and 1000:1 of contrast ratio, the!
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