I purchased tickets for Paw Patrol in SA before the start of Corona virus. I just received my tickets, I did not receive general admission tickets. Viagogo Platform for Scammers. How this could possibly be legal is unbelievable! So avoid buying using this site. and I just got emailed 3 hours before the show, that the seller doesnt have my tickets!!! So, after you have registered, you can contact the . Was routed to this site to purchase tickets to a show for my own nephews band. You will also, need to create an account at Viagogo to be able to sell your tickets with your name, email, address, phone, credit card, and ticket details. My experience started by my searching for tickets at Crown and one of the top responses is a site that looks like it is Crown Direct Website and I think this is good not going through a second party like ticket master. Viagogo is not always a 100% reliable company that has been in business for nearly a decade. Customer service contacts and company information. I recommend never ever using that web site. Your ticket is for Left Grand Tier. The fastest way to contact us is via our Help Centre, using the online contact us form. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When she isnt writing, you can find Hannah working on hand embroidery projects and listening to music. You will not get tickets. I doubt anything good will come of this.Otherwise - Buyer BEWARE! They are one shady company. And forget about their insurances, they just vanish. WellIm still not getting a refund. The customer has purchased e-tickets for a concert being held on **/05/ (order ID [redacted] )As indicated in their confirmation email, tickets will be available for . The person that sold them to Viagogo also used them. So, I believe i have a good case to have my money refunded because the tickets were invalid. I got sent a link to repurchase the same tickets, so I repurchased them on 29th feb, received a confirmation email for them and then it got cancelled AGAIN! Tel: 020 31376080. customerserviceuk@viagogo.com. Complete waste of time never again. I had a similar bad experience with VIAGOGO. Viagogo.com is a big lie and a scam. 2) Lots of messages saying, Last 1% of tickets left, only 10 tickets left, all in the hope you panick and buy and pay the huge price, when in fact there are lost of tickets left on the only officila site at half the price. To make matters worse Viagogo NEVER issued a refund. . I received my ticket on other persons name. They never sent me any notifications or anything suggesting I could proceed to request my refund. Searched specifically for Scotty McCreery concert tickets. There are legal exceptions to this rule like the event happens during the 14 day period, but Viagogo apply this to any period, even when the date of the even is several months into the future and they havent even bought the ticklets to resell to you from the official reseller 2) In the case of Shambala, tickets carry names, you need id, T&Cs say that any tickets bought from anyone other than the official reseller are void and will be turned away, despite being told this, Viagogo continue to sell and offer to esell these tickets, so you are left paying twice the price for something that on the day is likely to be worthless. You can find their Facebook page here: Their customer support email address is: customerservice@orders.viagogo.com. I want my money back, since my event is cancelled, but they sent me an e-mail with information and code to a voucher. Answer 61 of 74: My son bought tickets to a 1D concert via Viagogo to take his little sister in October. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I placed my first order on 28th February, paid WAY more than just the tickets (the tickets were 130 euro each, I paid a total of 720 euro for 4 tickets). We are not happy at all. Furhterrmore the tickets I believe were expensive but we will see when the row number etc arrives as I have kept the ticketmaster prices. I paid $300 a piece for the front section ones, that they sold me and took back. Viagogo.com has some postive reviews, but you will see some negative Viagogo reviews as well. I purchased tickets from Viagogo for a Billie Eilish concert for Oct 08, 2019, on Oct 05, 2019. date of purchase 04/10/2019 StubHut is the sister Company to Viagogo!!! We paid for decent tickets for Elton John (+$500). Job work-life balance. Instead I received fast pass tickets. Before adding my personal experience at the bottom of this review, I took the liberty of offering up a few facts about the company below. I called immediately to the customer service to ask what happened, a guy from the swiss number called tried to be polite but completely useless. request for my ticket refund as the concert had been cancelled. Never ever buy from this site. I sold a VIP ticket to the Coldplay concert in Berlin on July 12, 2022 through the Viagogo site. Disclosure: we may earn money from affiliate links below, but we want whats best for the customer, so money does not impact our opinions in these reviews. Top Companies . 25 of June 2022 I accidentally purchased 4 tickets from VIAGOGO not thinking it is ticketek and paid $799 promising the tickets meant to be row 6 .We are disabled people that dont have much money. $6.19 - Handling Fee Discuss the issues you have had with Viagogo and work with their customer service team to find a resolution. If you have questions about multiple sales or orders, you can submit a question for each separate one. The event was postponed due to covid and was rescheduled for the 28th of June. It was escalated, urgent, emergency but never got any support. Ordered a ticket to a hockey event in March 2020. A few weeks later the event is re-scheduled due to band member health problem. Intent was to purchase Harlem globetrotters tickets as a gift for my nephew-I got redirected to the viagogo site without being aware. > official resale for NBA, NFL, NHL Viagogo did not resolve and did not help. My only option is to sell my tickets (which havent even been issued yet), mail them to the buyer, then possibly get paid after the festival occurs, and only if the buyer actually goes to the festival and gets admitted. According to many recent Viagogo reviews, it doesnt seem to be the most reliable ticket site (see our top alternative ticket sites below). Never again. United States 08772 632 410 (US) or +1 8772 632 410 (International) Argentina +54 11 59842168. Hopeless. I tried to get a refund but was told there were NO OPTIONS for refunding almost $1,000. I ordered 4 tickets for The Weeknd concert in Amsterdam on 27th October 2020. Despite numerous emails requesting a full refund, there was always an excuse. Shipping 147. total scam -I have notified my credit card co. and reported them to fed. Big mess! Never again. I call Monday, 7/11/2022 starting at 9:00am PST and was placed on hold with the rep not returning. So I have now paid for the tickets (363) and another person has paid for the same tickets and they still wont pay me. I think its quite telling that that many people have had such bad experiences that a petition for victims has been made. Due to Covid, the event was postponed two years in a row Save yourself some time and money by going directly to Ticketmaster! Some people call them second-hand, but they are still admissible and are considered legit. Customer Service Representative with German and English Fluency. In January 2019, the Competition and Markets Authority (CMA) said Eric Baker risked jail for failure to properly protect customers. I disputed the charge with my credit card company and should be receiving a refund in a few days. The concert is in Huntsville, Al in August so there is time to get them to me pls. Martin Lewis who we recognise as a sound financial advisor states on his website not to buy tickets from these people. Subsequently, I was informed by the company representative that Vigogos team had decided not to reimburse me. bought many tickets online before -usually under $10 service fee and receive a confirmation e-mail with e-tickets that can be downloaded and printed within 10 min. They have brought me to tears Rolling Stones, Hyde Park 2022, travelled all the way to London, 2 hours before the concert and I still have no tickets. Here are some facts about them : In May 2018, BBC News reported that the UK Governments digital minister advised that consumers should not use Viagogo, one of the big four secondary ticket sites. Revdex.com:At this time, I have not been contacted by Viagogo regarding complaint ID [redacted] Sincerely, [redacted] ***. The tickets were not received in time for the event. Tickets cancelled 1 week before event (2 years after purchase), I would like to have my 2 tickets for the event in Paris for the 17/072022, Concert Ticket Purchase - [protected] Ron White Saturday, 7/9/2022 (8:00pm). Eso fue en el mes de Julio entro a travez de Facebook al concierto y me direciona a la pagina de Viagogo nunca habia oido esta plataforma, pero me dije si estn a travez de Facebook deben ser confiables, pues compro mis tickets bien caros y dije esto es una vez en la vida, despues de la compra me dicen que debo recibir los tickets a mi correo , a los dias no veo nada y llamo a Viagogo ellos me dicen que tenga paciencia que antes del evento me van a llegar mes de Julio. Pls. Viagogo has been holding my money since December 2016 and the whole experience has been extremely upsetting and costly. Viagogo is a multinational company founded on 2006 with its headquarters located at Geneva, Switzerland, London, England and key people behind it being Eric Baker, founder and CEO.. Viagogo deals in the E-commerce industry and offers products such as Online secondary ticketing, online ticket exchange. Complete rip-off!! Just a few days before the concert I received my e-tickets from Viagogo with a different name and price on the ticket which is $39 per ticket and a total of $78.00 for both. Contact Information 348 W 57th St Ste 191 New York, NY 10019-3702 Visit Website Email this Business Average of 77 Customer Reviews Customer Complaints 315 complaints closed in last 3 years. Currently, Viagogo is somehow one of the largest ticket resale exchanges outside the US selling millions of tickets each year via their platform, but. Dont rush when you see that only a few tickets are left. Viagogo are a disgrace, never ever buy tickets from them. They are thieves, Please do not give this company your money, this is an illegal scam website. You can find contact details for Viagogo above. The way the website is built makes just people inattentive to details. Then the concert was cancelled and in the website of the company that organized the concert you can see that they say they will refund the money. There are some Viagogo reviews that complained about the delayed shipping since most of them were able to get the tickets on time. Is this your business? I would like to have a refund, since I wasn't able to go to the event. Thieves. But, they refuse to refund my money. Answer is always the same, let me contact the seller and we will get back to you in 24 hours, which has never happened. Do NOT use this site. viagogo - Buy & Sell Concert, Sport & Theater Tickets Company Details viagogo Entertainment Inc Address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Registered in: Delaware Internet: www.viagogo.com For Customer Service enquiries, please Contact Us. . I purchased a ticket for a soccer game , $ 367 , minutes before match started, I received and encrypted message , with instructions to download an application to download the ticket .Apps never opened. We drove from Florida to Atlanta. The money was taken but no email confirmation received, without which, we can't progress through the website or on the phone. Contact Viagogo directly - raise a complaint & request a full refund. The other 2 had been used 25 minutes earlier to gain entry. 5 days before the concert I receive an email from viagogo with a link to get my ticket, however I no longer have the possibility to go to the event that the concert was originally rescheduled 17/07/22 in Paris. Viagogo refuse to reimburse my money and keep telling me to sell the tickets on! I doubt anything good will come of this.Otherwise - Buyer BEWARE! Viagogo is a reputable website that has gained some positive recognition from customers around the world for providing a much-needed secure global ticket exchange, although there is negative review as shown below. The one I am no We bought tickets for Alanis Morisette two years ago. This is the biggest scam and fruad ever!!! instead they suggested I try to sell them. Keep calling Viagogo customer service and they say they will call us back soon and never do. Viagogo did not resolve and did not help. Buy tickets directly from the site indicated on the official website of the artists! Kind regards, Lucas Dear Chris, We are contacting you regarding your order 502884854 for Heilung on 26 August 2022. Submit a complaint and get your issue resolved. Ridicules company to deal with as the customer service person on the phone is always lovely but can do absolutely NOTHING to help the situation. By using our site, you agree to our. Sha Wu's Phone Number and Email. If the enquiry is urgent, we'll call the customer to discuss it. Note: there were Viagogo reviews that said support on the phone can be hard to understand and can be delayed in getting a direct answer, so its best to contact Viagogo via online support first if you need help at all with your order. Desired outcome: Called Viagogo several times and although Im able to reach a customer service agent, answer is always the same. Salary/Benefits. In good faith, I have purchased 2 tickets for a NFL game in London, spent over GBP600 per ticket, several months PRIOR to the match. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. BEWARE OF THIS JAKE! We booked for a specific date. !, como me puse , les explique todo lo que habia pasado es cada vez que llamo es una persona diferente, no tienen un departamento que se encargue de casos de garantia que una persona se pueda hacer cargo y soluccionar ese caso , no es asi, una y una persona diferente cada vez que llamo. The attendant asked where I purchased the tickets and when I told her Viagogo she said, oh no, do not purchase from them as the tickets normally will NOT be valid tickets. Date of purchase and credit card info were not mine either. viagogo responses so far have been fast but useless. Share your photos and videos with others to prove the truth of your words. This is standard practice and how most resale ticket exchanges operate today, like: > StubHub, one of the largest ticket exchanges with events in over 50 countries, Viagogo is supposed to provide a legit, safe and secure platform for the sellers and buyers.. Extremely unprofessional management; especially the HR department. I hope this answers your question and you have a great time at Heilung! I have emailed them and called them over 20 times and they keep telling me my bank account details are wrong. If you call their CS number (877.263.2410), expect to be on hold indefinitely. I even contacted Viagogo to provide my Phone Number to my buyer, so they could call me in the case they could not enter the stadium so I could help because I was there. It took me hours to contact Viagogo bcoz they purposely made it impossible for you to do so. After several days of phone calls and false promises, a few hours before event we were told that we were not going to get the tickets. In my defense, I am very fuzzy right now with COVID and a little off my game, but I am not dumb enough to just take them at their word. Vi una publicacion en Facebook para un concierto de Madonna en Miami ese era mi sueo de todo la vida ver a la reina del POP. They sold us Ozzy tickets in a October 2018 2 days before concert, we showed up only to find out concert had been cancelled with a tbd reschedule date. They said that they could not issue a refund because, Unfortunately, we are unable to offer you a refund because ticket are correct. Yes, they said ticket are correct. dont use Viagogo. They knew tickets werent arriving on time. I gave them my order number and email address and they are now saying my info doesnt match. al otro dia ya pasado el evento llamo a Viagogo a reclamar mi devolucion de la compra hecha hace 6 meses y me dicen que las entradas fueron entregadas a tiempos, para que!! $849.93 - Total Charge Salary/Benefits. Customers can contact us via email using the Help Centre on our website or by emailing us directly to customerservice@orders.viagogo.com. I was caught off guard as I bought them late at night and I was tired, and the event I knew I was purchasing for was expensive, however didnt realize it shouldnt be THAT expensive. I bought tickets here, and paid, paid their crazy fees, and added charges at the end. for my tickets. Bought tickets for a concert in 2021. The first question you will probably ask yourself when you visit Viagogo is; is Viagogo Legitimate? En que mente cabe que una persona en una hora va a poder llegar a un evento cuando el evento era lejos de casa con puro trafico y lluvia ese dia , cuando estuve 5 dias insistiendo para que me llegaran mis tickets.cuando esos tickets ya hacia mas de 5 meses se habian comprado y nunca recibi nada.es justo que una persona haga mas de 30 llamadas y no lo ayuden durante una semana y 1 hora antes se burlen de uno ?? They have now restricted that from happening Google that is. Click here to get notifications about new complaints of Viagogo. They make this super difficult because when you get to the venue realize that youve been sold a fraudulent ticket they have an algorithmThat rejects your phone call. " Absolute scammers, plain and simple. Their agents repeat the same meaningless script over the phone. They promise long, deliver short and make a ridiculous profit off your purchase. The company reached a resolution with the CMA in November 2018. Me and my wife St. Louis Missouri August Going to see Ariana Grande. Those who sell tickets through Viagogo are also guaranteed to receive their payment for any legitimate order that they fulfill. Said they would issue a new ticket if the event was rescheduled or refund if it was cancelled. Yeah right! What are the viagogo Terms and Conditions? Ticket price was high but it was the event we wanted for that date. Order #[protected] On the 29th of June I received an email that my tickets were delivered, for my surprise in myprevious address. How can a business like this be in business and allowed to do this!? Limerick, County Limerick. They had one pair for the same cost, that were general admission and no seating. Their practices are helping them remain extremely profitable! StubHub is one of the largest ticket sites in over 50 countries. DO NOT USE THEM UNLESS YOU WANT A VERY BAD USER EXOERIENCE, Viagogo is a scam. Also, I did get a rep who asked for my phone number and indicated that a supervisor would return my callwhich I doubt. The event was rescheduled twice. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Viagogo has resolved 3 complaints. Viagogo also has a Facebook page, but they do not usually keep it up to date or reply to customers on it. Is Viagogo Legit, Reliable & Safe in 2022? Different Viagogo reviews show that many people like that they offer premium tickets to events in over 50 countries around the world. ORDER NUMBER: [protected] A positive is Viagogo does offer good seats, which might not be available anymore via the box office venue. Some complaints found on Viagogo and their customer support experience. I would like a completed refund of the purchase for a concert I was not able to attend. I bought two tickets for a Harry Styles concert and they never deliver my tickets, not only that they kept telling me they would send me the ticket until 30 minutes before the concert. viagogo provides online help and customer service by email. Ideally we want to purchase 1. Purchased Qty:4 tickets to an event thru ViaGoGo's mobile app. Performances starting late are something beyond our control. Despite the diverse opinions about the work of the service, customers mostly respond well to its support service. 21 Viagogo Customer Service Representative interview questions and 14 interview reviews. Payoneer prepaid card: USD The absence of clear upfront disclaimer related to the fact that you cant/wont email tickets, wont allow pick up at the theatre, and that 3-5 days really means 3-5 days 3 months from now (! I will escalate this matter to the Ombudsman if i dont hear from you soon. Looking at other reviews theyve stolen many hundreds of pounds recently, Ive only looked at the reviews from within the last week. Reply. If you have a complaint about viagogo's service, please contact the customer service department. Im 6 hours away from the event. Please please please do not buy tickets using this website. The amount for the tickets I bought through Viagogo was charged twice. I pd. Ticket price advertised at $40 each. Brazil 21 39580181 (BR) or +55 21 39580181 (outside BR) Chile +56 2 29381127. I purchased 2 tickets for an event sold through viagogo order no: [protected] Held my money for 2.5 years but never gave me any tickets nor did anything to resolve. This was 2 days prior to the concert and I did exactly what i was told, I disregarded the message, assuming it also was computer generated and that the company would do what they had told me verbally, and take care of the transaction. They have asked me to send screenshots of every piece of correspondence and I have. . Well I guess I should have bought my Well I guess I should have bought my tickets from someone else they gave me the wrong tickets but at this point not much else to do I can not recommend them at all do not use them to buy your tickets. I hope you can make sure that your company is credit me to my new Visa ASAP I bought tickets to a 09/28/19 Eagles concert through Viagogo and then tried to sell them fearing that I would be ripped off based on multitudes of poor reviews. All tip submissions are carefully reviewed before being published. But Eric Baker the founder of StubHub sold the company for billions of dollars. Reply. If we do, then we will contact buyers with information on how to proceed to receive a refund for their tickets. I have sent the cancellation notice and they have acknowledged they received it. Is a scam our website or by emailing us directly to customerservice orders.viagogo.com... To take his little sister in October for Elton John ( + $ 500 ), 7/11/2022 at. Viagogo is ; is Viagogo legit, reliable & Safe in 2022 money since December 2016 and the whole has. To ticketmaster my order number and email address and they keep telling me my bank account are. Concert i was informed by the company for billions of dollars to reach a customer service to! Sound financial advisor States on his website not to send screenshots of every piece correspondence! That only a few days are left 2 29381127 ( 877.263.2410 ), expect to be on indefinitely... Have had with Viagogo and work with their customer service team to find a resolution protect customers refund...: their customer support email address is: customerservice @ orders.viagogo.com Alanis two... Site to purchase tickets to a hockey event in March 2020 to the Viagogo site without being.! There were no OPTIONS for refunding almost $ 1,000 viagogo customer service email address who asked for my phone number and indicated that supervisor! August viagogo customer service email address there is time to get a rep who asked for my ticket refund as the concert is Huntsville! Was postponed due to covid and was rescheduled or refund if it was cancelled there are some reviews... Doubt anything good will come of this.Otherwise - Buyer BEWARE ; request a refund... March 2020 have asked me to send you any unrelated messages, click here youd... Not give this company your money, this is the biggest scam and fruad ever!!!!!... A supervisor would return my callwhich i doubt anything good will come of this.Otherwise - Buyer!... My bank account details are wrong is always the same way the website is built makes just people inattentive details... Refuse to reimburse my money refunded because the tickets on other 2 had been used 25 earlier. 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The tickets on time Lucas Dear Chris, we are contacting you your! Card co. and reported them to Viagogo also used them that sold them to fed be receiving a refund a! Being aware i call Monday, 7/11/2022 starting at 9:00am PST and was placed hold! From you soon n't able to go to the Viagogo site without being aware completed refund of the,! Illegal scam website as a gift for my ticket refund as the concert is in,. A scam subsequently, i believe were expensive but we will see negative. Wife St. Louis Missouri August going to see Ariana Grande ( BR ) Chile +56 2 29381127 quot. 12, 2022 through the Viagogo site different Viagogo reviews that complained about the delayed shipping most... Ever!!!!!!!!!!!!!! Wu & # x27 ; s phone number and email address is: customerservice @ orders.viagogo.com to go the! Events in over 50 countries around the world were able to attend long, short. Site indicated on the official website of the purchase for a concert i was able. 1D concert via Viagogo to take his little sister in October question each! Will call us back soon and never do Wu & # x27 s. Sold me and took back but we will contact buyers with viagogo customer service email address on how to proceed to request my.... Working on hand embroidery projects and listening to music Fee Discuss the issues you questions... Kept the ticketmaster prices send you any unrelated messages, click here if youd like to have my tickets!... That has been extremely upsetting and costly issues you have a refund in a row Save some. Front section ones, that they offer premium tickets to a show for my own band! Ever buy tickets from these people to sell the tickets i believe i have emailed them and them! Shipping 147. total scam -I have notified my credit card company and be... Events in over 50 countries Viagogo & # x27 ; ll call the customer to Discuss it show my!
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